Frequently Asked Questions

Whether you wish to treat yourself to fresh flowers, or delight someone special with gifts that bloom month after month, we have two subscription types for you to choose from: prepaid or pay-as-you-go.

Prepaid

If you’re looking for the perfect gift for any flower lover, or you want to organise fresh flowers for your own home on a monthly basis, our prepaid subscription option is for you. The recipient will enjoy one stunning bouquet each month for 3, 6, or 12 months. Simply choose the bouquet size and subscription length, and we’ll take care of the rest.

All bouquets are paid upfront and the first bouquet arrives with a beautifully printed subscription card explaining the subscription. Enjoy complimentary delivery for the entire subscription period - only the initial delivery is charged.

Prepaid bouquets are delivered on the first working day of the month. If the 1st falls on a Sunday, Monday, or Bank Holiday, delivery will occur on the next working day. See full T&C’s here.

Pay-as-you-go

For complete flexibility, our pay-as-you-go subscription allows you to receive a bouquet weekly, every 2 weeks, every 4 weeks, or every 8 weeks. You are charged 2–3 working days before each delivery, with delivery fees based on your location.

Easily pause, skip, or cancel your subscription at any time (minimum commitment: 3 payment cycles).

Bouquets are delivered on Wednesdays, excluding bank holidays; if a delivery falls on a bank holiday Wednesday, it will arrive on the next working day. See full T&C’s here.

We currently do not offer the option for you to choose specific flowers and colours in your subscription bouquet. Your subscription bouquet will contain a beautiful mix of seasonal flowers and foliage that are reflective of the given season. Each month, we design several seasonal bouquet arrangements that include a range of colour palettes and include the very best blooms for that season. Each of our subscribers will receive the same design in their chosen bouquet size.

Please note, if you are on a weekly or bi-weekly subscription plan, you will not receive the same bouquet design more than once in a given month, each bouquet will be a different design and will include a different selection of seasonal flowers.

If you are looking for something specific for one of your subscription deliveries, please get in touch and we may be able to accommodate your requests.

Prepaid Subscriptions:

All prepaid subscription offerings are non-refundable and can't be cancelled once the order has been placed.

Pay-as-you-go subscriptions:

There is a minimum commitment of 3 payment cycles before you are able to cancel an ongoing subscription. After 3 payment cycles, you can cancel your subscription at any time.

For bouquets, make sure to:

• Remove all packaging
• Re-cut stems at a sharp angle, 1-2cm from the end of the stem
• Place freshly cut stems in water within one hour of the delivery time.
• Maintain adequate water levels
• Avoid placing arrangements or bouquets in direct sunlight or in high heat areas (for example above a radiator).

For arrangements, make sure to:

• Spray foam / moss periodically every couple of days or as often as needed to keep it damp to touch.
• Avoid placing your arrangement in direct sunlight or in high heat areas (for example above a radiator).

There is a minimum order spend of £40 in order to be eligible for delivery on the website. This can be made up of fresh flowers, wreaths, gifts and lifestyle items.

If no-one is at the recipient’s address to receive the delivery, I will leave your delivery in either the safe place you have specified, or a covered area which I deem safe to leave it. 

If I cannot find a safe place, I will leave the delivery with a neighbour and leave a calling card in your letterbox. All bouquets and arrangements are left with a water source, so you can feel assured that your flowers will be hydrated until the recipient returns.

Unfortunately, because fresh flowers are perishable, I am unable to take deliveries back to our studio for re-delivery.

Not all hospitals allow flowers on wards so for that reason I am unable to deliver directly to a hospital. Always check with the hospital before you order or bring flowers to a patient as they may not allow you to take them inside.

I ask that you place an order for funeral flowers at least 2 business days before a funeral. Any orders placed before this will be politely declined. This is to ensure that I can source the best, freshest flowers for your arrangement.

All sales of fresh flowers and plants are final and I do not offer refunds for fresh flowers. If you believe your flowers, planter or vase have been damaged or broken during delivery, or you have an issue with your delivery, please notify me at rachel@petalsandpaperie.com within 24 hours, providing photographs of the issue along with your order number. I will reach out to issue a replacement or store credit where appropriate. This is at the discretion of Petals & Paperie.

‘Not liking’ an arrangement, or individual stems within the arrangement, is not grounds for a return. All sales of fresh flowers are final.

Yes, I offer returns on lifestyle and stationery items. Please contact me at rachel@petalsandpaperie.com if you wish to return an item. 

All items must: 

• Be returned within 28 working days of your delivery date 
• Be returned unused and in perfect condition
• Be returned in the original packaging.

The customer is responsible for the cost to return the items, which should be posted using a tracking service. 

See our full Refund & Return policy here.

Yes, I sell digital gift cards which can be found here. These are digital gift cards which are delivered to the recipient via email - they are not a physical gift card and can only be redeemed online at petalsandpaperie.com. See full T&C’s here.

No, the balance on a digital gift card cannot be topped up. Once a gift card has been spent, money can not be re-added to the digital gift card. See full T&C's here.

Unfortunately, Petals & Paperie are unable to refund any digital gift cards that have been sent to the wrong email address. Please thoroughly check the email address of the recipient when you are ordering a digital gift card. See full T&C's here.

Petals & Paperie gift cards are valid for 12 months from the date they were purchased, not from the date in which the recipient receives the email containing their digital gift card. See our full T&C’s here.

You can check the balance of your Petals & Paperie gift card by contacting me at rachel@petalsandpaperie.com. Alternatively, the balance can be viewed by clicking the link in the email sent to you, or the recipient, at the time of purchasing the gift card.

If you return a product that has been purchased with a digital gift card, the value of the return amount will be refunded to the same digital gift card if within the expiration date. If the original gift card has expired, a new gift card will be issued with a 6 month expiration date. See full T&C's here.

Each Petals & Paperie digital gift card contains a unique code which can only be accessed via the email sent to the recipient and/or purchaser, and not by Petals & Paperie. For this reason, Petals & Paperie are not liable or responsible for lost or stolen digital gift cards, or if a digital gift card has been used without the recipient's permission. See full T&C's here.

You can choose to either send the digital gift card to your recipient straight away, or you can choose a future date using our date picker, which means you can easily have it sent on the day of their special occasion.